[Resolved] Ibibo Group / Goibibo — Wrong ticket booking | |||||
Dear Management - Goibibo.com, This is to my utmost dissapointment I had to write this regarding my worst experince using GOIBIBO for my Travel booking purposes. I have tried to book tickets of 14 Jan 2016 to 17 Jan 2016 for 6 people from Goibibo site. Despite, of my 4 attempts there was an error and tickets are not booked however, in the 5th attempt the tickets are booked for wrong dates July 14th-17th which is not my schedule at all. Since I booked these tickets separately it’s impossible to enter wrong date from my end as I paid two different amounts INR 17000(approx.) & INR 18000(approx.) separately for To and Fro Journey When I contacted Air India for this discrepancy they advised to contact Goibibo and when I contacted back Goibibo, they are now kicking back to Air India. Now I’m hanging in there with no resolution to my problem, when ever Im contact your customer care they are not giving and concrete resolution. However, GOIBIBO customer care accepted their error as its same day and date in the month of january and july 14 Jan 2016(thus) to 17 Jan 2016(sun), July 14th(thus)-july17(sun) PNR no : Hr2n5 - INR 18000 PNR no : Hr2xz - INR 17000 Was this information helpful? | |||||
Aug 6, 2021 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
process the refund
Reply
Cheaters ... They should shut down there site .
Dear Umang,
Greetings from Goibibo.com!!!
This is in regards to your Booking id - TUALWKGC2.
As per your query we checked all the core details and the technical logs as well. As per booking record we have not found any error in our website and by the given input by the customer, the booking confirmed accordingly.
We are sharing the booking logs for more clarification -
Bookjson: [{"origin":"GOI", "fare":{"travelportgrossamount":18246, "adultchangepenalty_1":1587, "totalbasefare":12000, "adultbasefare":2000, "totaltax":0, "totalfare":18246, "servicetax":0, "adultfuelsurcharge":650, "adulttaxes":1041, "totalsurcharge":3900, "totaludf":0, "transactionfee":0, "adultF2":5, "adulttravelportservicetax":148, "discount":0, "adultpassengerservicefee":238, "adulttotalfare":3041, "adultcancelpenalty_1":1587, "totalcommission":0}, "DepartureTime":"[protected]T13:50:00.000+05:30", "ibibopartner":"travelport", "Group":"0", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "ccpayment":false, "deptime":"13:50", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "flightcode":"514", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "ChangeOfPlane":"false", "ClassOfService":"T", "BasePrice":"INR2000", "duration":"2h 50m", "platingcarrier":"AI", "qtype":"fbs", "arrterminal":"", "FlightTime":"170", "PricingSolution":{"TotalPrice":"INR18246", "ApproximateTotalPrice":"INR18246", "QuoteDate":"[protected]", "Taxes":"INR6246", "ApproximateTaxes":"INR6246", "Key":"Bqa/Ml3HQlinmQ2rFczg3w==", "BasePrice":"INR12000", "ApproximateBasePrice":"INR12000"}, "card_type":"CASH", "IncludesVAT":"false", "destination":"HYD", "BookingCode":"T", "stops":"0", "ApproximateTaxes":"INR1041", "carrierid":"AI", "tickettype":"e", "Key":"S4C2OggLRHmz8/qVManYrg==", "provider":"1G", "refundable":"true", "flightno":"514", "intermediate0":{"Destination1":""}, "Distance":"332", "dest_vid":"[protected]", "CabinClass":"Economy", "farerule":"", "ApproximateTotalPrice":"INR3041", "segkey":"NJy2srk4TFOtq62WEcl2Ow==", "warnings":"Refundable", "Code_1":"ADT", "rowbody":" ", "OperatingFlightNumber":"", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuasWd6i8Dly5qxZ3qL...⇄ "PassengerTypeCode":"ADT"}], "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "onwardflights":[], "seatingclass":"E", "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "src_vid":"[protected]", "fare_charges":[{"ProviderCode":"1G", "TotalPrice":"INR3041", "ApproximateTotalPrice":"INR3041", "IncludesVAT":"false", "changepenalty_1":"INR1587.0", "Code_1":"ADT", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "Taxes":"INR1041", "ETicketability":"Yes", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuasWd6i8Dly5qxZ3qL...⇄ "PassengerTypeCode":"ADT"}], "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "PricingMethod":"Guaranteed", "ApproximateTaxes":"INR1041", "cancelpenalty_1":"INR1587.0", "BasePrice":"INR2000", "Refundable":"true", "PlatingCarrier":"AI", "ApproximateBasePrice":"INR2000", "Key":"S4C2OggLRHmz8/qVManYrg==", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"16:40", "eticketeligibility":"Yes", "operatingcarrier":"AI", "multicitysearch":"", "dotentative":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different local status", "NumberOfStops":"1", "AvailabilityDisplayType":"Fare Specific Fare Quote Unbooked", "AvailabilitySource":"S", "splitduration":"2h 50m", "bookingclass":"T", "pricingmethod":"Guaranteed", "airline":"Air India", "ArrivalTime":"[protected]T16:40:00.000+05:30", "depdate":"[protected]t1350", "seatsavailable":"9999", "arrdate":"[protected]t1640", "TravelTime":"170", "latestticketingtime":"[protected]T23:59:00.000+05:30"}, {"leadcodes":"["4"]", "gocash_breakup":[{"value":19446, "key":"Booking amount"}, {"key_info":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "value":500, "key":"(Promo)goCash"}, {"value":0, "key":"Non-Promotional"}, {"value":500, "key":"Total goCash"}], "partial":true, "kbb":"YtRt68Q=", "lock":0, "ec":"rUb9fA==", "totalsurcharge":3900, "passengercount":"6", "non_vested_credits":0, "netpayable":19446, "message":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "vested_gocash":500, "credits_amount":"500", "tokenec":"5f69e[protected]d51544a67c5b7a98b7", "max_gocash":500, "logged_in":"true", "lead_message":"Calculation
Hope the above is clear for your understanding. In case if you need any cancellation or rescheduling then airline charges will be applicable.
Thanks and Regards
Gaurav
Gocare Team
Greetings from Goibibo.com!!!
This is in regards to your Booking id - TUALWKGC2.
As per your query we checked all the core details and the technical logs as well. As per booking record we have not found any error in our website and by the given input by the customer, the booking confirmed accordingly.
We are sharing the booking logs for more clarification -
Bookjson: [{"origin":"GOI", "fare":{"travelportgrossamount":18246, "adultchangepenalty_1":1587, "totalbasefare":12000, "adultbasefare":2000, "totaltax":0, "totalfare":18246, "servicetax":0, "adultfuelsurcharge":650, "adulttaxes":1041, "totalsurcharge":3900, "totaludf":0, "transactionfee":0, "adultF2":5, "adulttravelportservicetax":148, "discount":0, "adultpassengerservicefee":238, "adulttotalfare":3041, "adultcancelpenalty_1":1587, "totalcommission":0}, "DepartureTime":"[protected]T13:50:00.000+05:30", "ibibopartner":"travelport", "Group":"0", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "ccpayment":false, "deptime":"13:50", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "flightcode":"514", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "ChangeOfPlane":"false", "ClassOfService":"T", "BasePrice":"INR2000", "duration":"2h 50m", "platingcarrier":"AI", "qtype":"fbs", "arrterminal":"", "FlightTime":"170", "PricingSolution":{"TotalPrice":"INR18246", "ApproximateTotalPrice":"INR18246", "QuoteDate":"[protected]", "Taxes":"INR6246", "ApproximateTaxes":"INR6246", "Key":"Bqa/Ml3HQlinmQ2rFczg3w==", "BasePrice":"INR12000", "ApproximateBasePrice":"INR12000"}, "card_type":"CASH", "IncludesVAT":"false", "destination":"HYD", "BookingCode":"T", "stops":"0", "ApproximateTaxes":"INR1041", "carrierid":"AI", "tickettype":"e", "Key":"S4C2OggLRHmz8/qVManYrg==", "provider":"1G", "refundable":"true", "flightno":"514", "intermediate0":{"Destination1":""}, "Distance":"332", "dest_vid":"[protected]", "CabinClass":"Economy", "farerule":"", "ApproximateTotalPrice":"INR3041", "segkey":"NJy2srk4TFOtq62WEcl2Ow==", "warnings":"Refundable", "Code_1":"ADT", "rowbody":" ", "OperatingFlightNumber":"", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuasWd6i8Dly5qxZ3qL...⇄ "PassengerTypeCode":"ADT"}], "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "onwardflights":[], "seatingclass":"E", "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "src_vid":"[protected]", "fare_charges":[{"ProviderCode":"1G", "TotalPrice":"INR3041", "ApproximateTotalPrice":"INR3041", "IncludesVAT":"false", "changepenalty_1":"INR1587.0", "Code_1":"ADT", "farecalc_1":"GOI AI HYD 2000TAP14 INR2000END", "Taxes":"INR1041", "ETicketability":"Yes", "fare_info_1":[{"Origin":"GOI", "EffectiveDate":"[protected]T22:50:00.000+05:30", "NotValidAfter":"[protected]", "FareBasis":"TAP14", "Destination":"HYD", "NotValidBefore":"[protected]", "Amount":"INR2000", "DepartureDate":"[protected]", "Key":"qAYTnX7MQkmBWS+Y++Qi4g==", "fare_rule_1":{"ProviderCode":"1G", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g==", "key":"6UUVoSldxwjxzcHUlpS/7sbKj3F8T9EyxsqPcXxP0TIjSPOlaHfQe5cuasWd6i8Dly5qxZ3qL...⇄ "PassengerTypeCode":"ADT"}], "fare_tax_1":{"WO":"INR238", "YQ":"INR650", "F2":"INR5", "JN":"INR148"}, "booking_info_1":[{"CabinClass":"Economy", "farebasis":"TAP14", "SegmentRef":"NJy2srk4TFOtq62WEcl2Ow==", "BookingCode":"T", "bookingclass":"T", "FareInfoRef":"qAYTnX7MQkmBWS+Y++Qi4g=="}], "PricingMethod":"Guaranteed", "ApproximateTaxes":"INR1041", "cancelpenalty_1":"INR1587.0", "BasePrice":"INR2000", "Refundable":"true", "PlatingCarrier":"AI", "ApproximateBasePrice":"INR2000", "Key":"S4C2OggLRHmz8/qVManYrg==", "LatestTicketingTime":"[protected]T23:59:00.000+05:30"}], "arrtime":"16:40", "eticketeligibility":"Yes", "operatingcarrier":"AI", "multicitysearch":"", "dotentative":"true", "OptionalServicesIndicator":"false", "PolledAvailabilityOption":"O and D cache or polled status used with different local status", "NumberOfStops":"1", "AvailabilityDisplayType":"Fare Specific Fare Quote Unbooked", "AvailabilitySource":"S", "splitduration":"2h 50m", "bookingclass":"T", "pricingmethod":"Guaranteed", "airline":"Air India", "ArrivalTime":"[protected]T16:40:00.000+05:30", "depdate":"[protected]t1350", "seatsavailable":"9999", "arrdate":"[protected]t1640", "TravelTime":"170", "latestticketingtime":"[protected]T23:59:00.000+05:30"}, {"leadcodes":"["4"]", "gocash_breakup":[{"value":19446, "key":"Booking amount"}, {"key_info":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "value":500, "key":"(Promo)goCash"}, {"value":0, "key":"Non-Promotional"}, {"value":500, "key":"Total goCash"}], "partial":true, "kbb":"YtRt68Q=", "lock":0, "ec":"rUb9fA==", "totalsurcharge":3900, "passengercount":"6", "non_vested_credits":0, "netpayable":19446, "message":"You can only pay 5.0% of booking amount or Rs.500 (which ever if lower) using promo goCash*", "vested_gocash":500, "credits_amount":"500", "tokenec":"5f69e[protected]d51544a67c5b7a98b7", "max_gocash":500, "logged_in":"true", "lead_message":"Calculation
Hope the above is clear for your understanding. In case if you need any cancellation or rescheduling then airline charges will be applicable.
Thanks and Regards
Gaurav
Gocare Team
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5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018