ICICI Bank — Amount Debited from Debit Card through Pockets by ICICI Bank Android Application..

Address:

Mumbai City, Maharashtra

My Ref No is.SR[protected], SR[protected] My Compliant is related to Pockets app by ICICI bank...First of all I would like to tell you that I am really frustrated of the services provided by ICICI related to Pockets App...I been waiting to resolve my compliant from 8th Apr but till now nothing is happened...I have try every mode of compliant (Email, Chat, Phone ) but not get the proper resolution.. On 8th April I have login to my Pocket App & want to load money into my wallet so I have done the Transaction worth Rs.4000/- & pay the amount through Debit card mode & transition was unsuccessful but amount got debited my from Debit card & amount is not updated/loaded into my wallet account & from that day I am chasing everyone related to this but till now nothing is happening...every time when I connect via call or chat I was get informed that you will get your refund in 7 days But today is more than 1.5 month & I haven’t received my refund into my Debit card nor in wallet. Request you to kindly do the needful on a priority basis...As I haven’t expected such kind of service from ICICI Bank.