ICICI Bank — Anywhere branch banking charge amount deducted

Address:

Lucknow, Uttar Pradesh

Dear Sir/s, Re: Savings A/c No.[protected] I would like to bring to your notice that an amount of Rs 2, 000 was deposited in my above mentioned account on April 13, 2015 from a branch in Kolkata (deposit slip copy attached). However, credit was only done for Rs 1, 831 Upon telecon with customer care, it was learnt that anywhere branch banking charges were levied for Rs 169. This is totally unfair to deduct Rs 169 from a small amount of Rs 2, 000 deposited. Moreover, no information was available to me on this nor the counter teller gave this to the depositor. I was also in the impression that one cash deposit at out station branch is free per month. Moreover, bank entry is also misleading as it does not say cash deposit and neither shows credit of Rs 2000 and then deduction of Rs 169 with explanation. It only shows NCD...778 - credit Rs 1, 831 I therefore request you to look into this and kindly arrange for reversing the charges. Looking forward to your kind assistance. Thanks n regards, Khursheed Durrani