[Resolved]  ICICI Bank — Charges levied on housing loan without customer approval

Address:	Kolkata, West Bengal, 700016
Website:	www.icicibank.com

Hi,

This is Mohit Singhal - (Applicant for House Loan with ICICI Bank Ltd) with Application number as per Sanction letter[protected].

I would like to express my utmost disrespect for ICICI’s services, moral values and undesired behavior. Reasons stated a below:-

a. ICICI representatives don’t reply to emails of Potential Customer and neither call back even later.
b. Over a telephonic discussion, ICICI credit manager clearly said me that Processing / Administrative charges will only be debited if you accept the offer. The sanction letter is just a standard format and without customer consent ICICI bank which is such a reputed bank would charge it customers.

I would like to inform that without informing me, without my acceptance and consent ICICI Bank has banked/deposited my Cheque no – 89169 with value INR 23940 kept as security.

This is a true act o[censored]nprofessional behavior and should be taken by seriously by the management of ICICI Bank.

This incident is of Oct'15 and since then multiple emails written to ICICI bank but no response. Somewhere in Dec'15 a relationship manager replied saying we are processing partial refund but the same is not yet credited.

The people who I have kept informed are as below..

'Ashish Malani /RSPPG/IBANK/KOL' ;

'Sandeep Mishra /RSPPG/IBANK/KOL' ;

'Avishek Mukherjee /RSPPG/IBANK/KOL' ;

'Dhiraj Dutta /RSPPG/IBANK/KOL'