[Resolved]  ICICI Bank — Complaint regarding false marketing & selling of credit card

Address:Hyderabad, Andhra Pradesh, 400080

Dear Sir,
This is to kindly inform you that, I have received your ICICI bank Jet airways Rubyx credit card with an annual fee attached with the same. While accepting your credit card application I was promised by your Marketing executive (Sonali) that I would be given a Platinum card with no joining and annual fee for lifetime plus a watch and a gift voucher. I was happy with the offer and therefore accepted the same and provided all my documents to process the application.
Later, I received a verification call from your Customer Care and they too agreed that there would be No Joining and Annual fee for lifetime as per offer given by the Marketing representative. Thereby I accepted the verification and card was delivered. Now after receiving the card I checked the brochure sent along which states the applicable joining and annual fee. Therefore, I called up your customer care executive to confirm the fact regarding joining and annual charges and I was informed that the charges would apply to me as stated in brochure. I was mis sold the credit card by making false promises and do not wish to continue my credit card relationship with your bank and need cancellation on immediate basis without any charges and need a written confirmation about the cancellation of card and no dues letter.
Also, I request you to take necessary action against such marketing executives to refrain from making fraudulent activities. If your bank fails to cancel the card and provide me with no dues letter then I would be compelled to initiate necessary legal action with competent authority.

Thanks & regards -

Nirav Pandya
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May 12, 2016
Complaint marked as Resolved 
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