ICICI Bank — Credit card fraud action (icici bank involved)

Address:	Bangalore, Karnataka, 560093
Website:	ICICI Bank

I applied icici credit card on april 1st week, i received credit card on may 3rd week.
Im not satisfied with icici rubyx credit card so i've requested cancellation rubyx credit card on may 21.

In may 23 i got a call from one mobile number ([protected]) they told we are calling from icici bank from cancellation department we need some details to cancel your credit card.

They started asking my credit card number, valid from, valid to and cvv (This time i asked why you need cvv and all), but i given all the details at last i got otp (This time i got alerted and i disconnected the call then i called to icici customer care suddenly i raised request for cancellation and block the immediately).

Then i given that particular number to icici customer care take action, still now i did not any response from your bank.

Then i called to icici customer care they told that we are not responsible for this we wont take any action against like this. And i asked i f i loss any money im the responsible for that particular card. (Customer liable) like this executive and manager said.


1st question : how that people knows i'm holding icici credit card.

2nd question : how they know i'm going to cancel they icici credit card.

3rd question : how they know my details and they told my first 4 digit of credit card number and 14th 15th digit of credit card number.


Note :

Fraud call mobile number : [protected]

The otp message is : 5.05pm

You have initiated a purchase transaction on your icici bank card xx1007 that needs an otp. Dont share the otp with anyone.
Bank never calls to verify otp. This otp is xxxxxx and is valid for 15 min. The otp is confidential and you are resposible for safeguarding it.

Im waiting for your reply...

Im frustrated with your customer care i'm not happy at all.

Im holding many credit card but once i got icici card im feeling unsafe from all the credit card.