[Resolved]  ICICI Bank — Credit card fraud in icici credit card

Address:

Pune, Maharashtra, 412207

Dear all,

I have got call from nisha (Icici credit card dept executive) and she informed about coral credit card and informed me that there is a annual fee of ~500 but it will be waived off. I agreed to it and submitted application with required documents.
When i got credit card, i was shocked, it was rubyx card and they have charged me 3000 rs as annual fees. When i called nisha, she didn't pick up the phone. I went to the bank and complaint to branch manager and got assurance that it will be disabled and you don't have to pay any money.

Suddenly, i got call from nisha and she informed & agreed that i applied for coral card only but due to back office mistake they have issued rubyx card. But, after that nothing happened, she blocked her number and there is no contact info of her.

I have sent emails to manager asking for disabling the card, but no reply from him. Whenever i call the manager, he says, let me look into it and will give you call in 10 min.. There is no call after that..

My fees is getting increased from 3000 to 5000 now and my case has been sent to collection department. I have received letter that my case will go against credit history.

I am very frustrated now and nothing is happening from icici credit card department side. Even after they accepted the mistake.