ICICI Bank — Debit Card# [protected] Fraud Transactions Complaint

Address:

Bangalore, Karnataka

? Dear Sir/Mam, I Ajay Kumar Narukula hold an account (?bearing ?No:[protected] at ICICI Bank Ltd, Manyata Tech Park Branch, Bangalore-560045 with a debit card (?bearing? No. [protected] ). I am here with you regarding a serious complaint about the fraud transactions that took place using my debit card swi?ped? on 20/05/2015 ?starting ?at 15:06 hrs.?Surprise part is that I hold my debit card physically residing at No.43, ?3rd Main, 1st Block, Sir MV Nagar, Ramamurthynagar, Bangalore-560016 during the time of fraud incident. ?Brief summary of what action I have taken immediately after noticing the transactional messages from ICICI in my mobile.? ?On 20/05/2015 from 16:00 hrs? 1.I noticed at 16:00 hrs in my mobile about 7 SMS's from various unknown merchants started from 15:06 hrs have made transactions of Rs 77, 860. 2.I called ICICI customer care support and they have raised an SR.They also told me to walk down to any nearest ICICI branch and submit CDF form along with police complaint. 3.The customer support has told me that suspisous & fraud swipe transactions have taken place with my debit card costing around Rs 77, 860.00 when i asked about the seven transactional messages. 4.I rushed to my nearest branch i.e TC Palya Road, Ramammurthynagar Branch, KA-560016 for lodging complaint. 5.The bank employee at the branch have attached the CDF form? that i filled to the SR. I was told that SR[protected] as the SR number. 6.Then I rushed to Ramamurthynagar PS for lodging a complaint.They made me to wait for 3 hrs and then SI told me to go to Hennur PS. 7.I rushed to Hennur PS and they told me to go to ?Sampigehalli PS since my home branch falls under that jurisdiction. 8.I went to ?Sampigehalli PS and met the SI. He asked me to come the next day i.e 21/05/2015 @ 10:30 hrs. On 21/05/2015 from 10:30 hrs 9.I went to Sampigehalli PS and waited for SI to arrive. After he came only they have registered the complaint. 10.I have submitted the physical copies of CDF form ramamurthy nagar branch, written complaint letter, mini statement. 11.I have taken the complaint and went to my home branch i.e Manyata Tech Park and submitted oever there. 12.At my home branch the deputy manager has attached all the submitted documents into the SR. 13.She also has taken the physical copies from me i.e written complain letter, CDF form, PS acknowledgement form, CDF form of ramamurthy nagar branch, pan card xerox. 14.She told me that SR[protected] & SR[protected] have been registered and all the submitted documents are attached to both the SR's. I was told that 30 days duration will be taken to refund my amount. I seriuosly condemn this because as a common citizen how would I survive for one month having many personnel commitments.This is not at all acceptable response from your banking side i.e ICICI.I need to pay my credit card bills & other personnel debts. Another un acceptable fact is that when such tranasctions are happening one after the other none from ICICI side has warned me by giving a call.Support guys use to call me while I used to purchase with my credit cards at various merchants at higher price.Similar security needs to be provided even to debit cards as well.I completely see this as security breach from your end. I request you to consider my complaint at a high priority and provide me the amount immediately. I am trying to send an email to [protected]@icicibank.com but its getting delivery failure frequently today.