[Resolved] ICICI Bank — Deduction of SMAB charges without informing about the change | |||
Hi, I am having a salary bank account in ICICI Gurgaon branch from last two and half years and my account no. is[protected]. I was just checking my bank statement and got the shock of my life. My account has been debited by MAB charges twice in 1 month. There has been no intimation of tis by bank. Can somebody suggest any corrective action. Regards Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Sir,
We regret any inconvenience caused. Our official will get in touch with you to assist you with your concern. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
We regret any inconvenience caused. Our official will get in touch with you to assist you with your concern. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
65%
Complaints
23609
Pending
2047
Resolved
14236
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
I am having a zero balance, salary bank account in ICICI BANK for more than 10 years.
my account no. is[protected]
My contact number is : +[protected]
I am based abroad and on checking my detailed statement online found to my utter shock that
My account has been debited by MAB charges many times over!
22/02/2014 SMAB Chgs-Jan14+Stax 161.71
26/04/2014 SMAB Chgs-Mar14+Stax 5.50 50.00
... and more
I have no information from ICICI and to begin with its a zero balance account hensce deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will
be left with no other option but to take this matter to higher
authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule
8(1)(k) i.e. "levying of charges without adequate prior notice to the
customer" of The Banking Ombudsman Scheme 2006.
Thanks
Irfan