[Resolved]  ICICI Bank — Deduction of SMAB charges without informing about the change

Hi,

I am having a zero balance, salary bank account in ICICI BANK for more than 10 years.
my account no. is[protected]
My contact number is : +[protected]

I am based abroad and on checking my detailed statement online found to my utter shock that
My account has been debited by MAB charges many times over!

22/02/2014 SMAB Chgs-Jan14+Stax 161.71
26/04/2014 SMAB Chgs-Mar14+Stax 5.50 50.00

... and more


I have no information from ICICI and to begin with its a zero balance account hensce deduction from account for the same is totally wrong and if charges deducted are not credited back to my account then I will
be left with no other option but to take this matter to higher
authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule
8(1)(k) i.e. "levying of charges without adequate prior notice to the
customer" of The Banking Ombudsman Scheme 2006.

Thanks

Irfan

Dear Sir,

We regret any inconvenience caused. Our official will get in touch with you to assist you with your concern. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team