[Resolved] ICICI Bank — Deduction of SMAB charges without prior information.

Anil245

from Noida, Uttar Pradesh

Address:	110 019
Website:	www.icicibank.com

Hi, I am having bank account in ICICI Alaknanda New Delhi Branch and my account no. Is[protected] My contact number is : [protected]. I was just checking my bank statement and got the shock because my account has been debited by MAB charges: 17/08/201 and[protected] SMAB Chgs-Jul15+Stax63.00 DR INR 513.00+INR 513.00+393INR+393INR=Approx 1800 INR, I don't have any mail informing about this MAB charges. I have no information from ICICI. No call, no mail and no message. Now that I understand that ICICI bank has not informed me about change of balance system and if charges deducted are not credited back to my account then I will be left with no other option but to take this matter to higher authorities and Banking Ombudsman as this is CLEAR VIOLATION of Rule 8(1)(k) I.e. "Levying of charges without adequate prior notice to the customer" of The Banking Ombudsman Scheme 2006. Thanks & Regards Anil Kumar

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Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2015

ICICI Bank Customer Care's response Dear Sir,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Nov 27, 2015

Updated by Anil245 I got call. They told me that money will transferred to my A/c after 4 hour. But till now, I have not got any money in my account.

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Comments

chana69

from Mumbai, Maharashtra

ha ha ---- you are one among the thousands of customers who has been charged minimum balance non maintenance charges. The bank's service charges are available on the website. You are expecting the bank to visit your house and give you information personally. Excuse me -- if the bank were to do that then they must have more than 1000 times the employee strength. You are supposed to read the rules and ICICI Bank has already given prior notice. The rule you quoted does not hold good. The rule that applies in this case is - the law does not help those who sleep over their rights.