| Address: | 700097 | | Website: | www.icicibank.com |
Hi,
I write this email as i am completely shocked by the poor customer service provided by your bank.
I had made a cheque book request on 2nd may 2016. I had requested the cheque book to be delivered to a kolkata sector 2 branch instead of my regular delhi address.
In fact, i had also changed my communication address to kolkata.
I was told that the cheque books will be delivered within 5 days to the kolkata branch.
After 5 days nothing happened, i called up the customer service to be told that the cheque books would reach kolkata branch the next day.
Again nothing happened! Today i called up the customer service and found out that the cheque books are languishing in the delhi branch, and shockingly there is no request for them to be delivered to kolkata address.
I needed the cheques for an important purchase, however bbecause of this sheer negligence of the bank, i have had to delay everything.
If this is how bank services it's privileged customers, i shudder to think about the regular ones.
Completely disgusted!
Kaustav Was this information helpful? | 
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a39xmv) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team