[Resolved]  ICICI Bank — Dispute on Online Transactions against my Credit Card

Address:

Chennai, Tamil Nadu

Hello, On 18/11/2009 and 19/11/2009 few transactions happened on my credit card and when I noticed it I called up ICICI customer care and lodged complaint and blocked my card and raised dispute. These were transactions which I didn’t do on ezeego website nor anyone knows my credit card details to make a transaction. ICICI on that date confirmed that they will investigate and get back with a resolution. On 23/11/2009 and 04/12/2009 there were few reversals done and I was told that investigation is on and they would give me complete solution within 45 days. Since communication address was my old office address ( Perungudi office, Maersk Global service center) I requested change to my next office address ( Maersk line, Prince towers, Nungambakkom) so that I could get the report which ICICI would sent ( SR[protected] is the service request number for change in address) But ICICI didn’t send across the report to my correct address and post 45 days asked me to pay up rest of the amount. My stance has been clear, INR 6487 on 19/11/2009 is my only due amount and I have been ready to pay that but ICICI insists that I pay entire due amount and pay for transactions I have not done. INR 6487 is the transaction which belongs to me and i have been telling the bank collection team that i will pay that but not the entire amount. Everytime collection team calls me i have been telling this and have spoken to customer care desk also plenty of time. I need a closure of this dispute. I have been raising online request but no response yet. Please assist in resolving dispute . Hope atleast this would be seen and responded to. Giving my contact details with signature. Regards Prajeesh R +91 [protected] e-Mail : [protected]@gmail.com