[Resolved]  ICICI Bank — Failed atm transaction not refunded

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello Sir I am mentally harassed by ICICI people... I did not expect this kind of fraud from such a reputed Banks .
Below are 4 SR Raised but not get solution SR[protected]:05 AM SR[protected]:54 PM SR[protected]:59 PM SR[protected] On 9th Feb ‘15, I tried to withdraw 10000 amounts from Central Bank ATM First Floor Sec- 22 Raghunathpur Noida Uttar Pradesh with my Debit card of ICICI Bank. I did two transaction and both got failed. One transaction get reversed immediately to my account. But another did not get reversed and 10000 deducted from my account. First I visited to Central Bank nearest Branch I told them about failed transactions but they said I have to raise complaint in my own ICICI Bank . So I called to ICIC Customer care and raised a complaint SR[protected] in ICICI on same day.. Executive said that my amount would be reverse to my Bank Account within seven days. But after 7 days on 16th FEB'15 I got replied from ICICI Executive that transaction was successful...So that amount will not be reverse to my account. I asked... How can be a transaction get successful if amount did not withdraw from machine? There are other people as well who also tried to withdraw money from same ATM but not succeeded.I requested them to check video footage of the ATM. But they have not provided or investigated yet.. On 17th Feb, 15 I visited to my nearest vasundhra sec-13 Banch Where I meet with manager Mr. Amitabh and Ambika Ghoshla and told them each are everything this dispute.. and ask them to investigate with the video footage of ATM..They raised a new complaint SR[protected].. But did not investigate anything till Now. I am very frustrated from customer care follow up. Nobody is taking it as a serious matter.. I asked to provide the nodal officer number they denied. I am very socked how can be a such type of reputed BANK could do this ... with his own customers. Still I did not get my money back in my account. ... Is Somebody Could help me ...I would be very grateful... Rajeev Kaushik [protected]