ICICI Bank — Fraud airtel payment | |||
Respected Sir/Madam, On February 17, 2015 I received a call from a number [protected] claiming to be Executive of ICICI Bank and to know the details of my ICICI bank credit card for "verification". After having the details of my ICICI Credit card, suddenly I received a SMS and e-mail alert regarding the transaction/payment made at AIRTEL PYMT- BILLDESK February 17, 2015 of Rs. 5, 070.00 at 10.45 A.M. from my credit card. I called up Customer Care of ICICI BANK and informed that I have not made any such type of transaction/payment. The matter was also reported to the customer care for blocking of credit card and requested that the payment may be stopped immediately. It seems that there has been some forgery in the payment and the matter has been reported to the Police Station on 17/2/2015. I also e-mail to Customer care as well as nodal officer but after receipt of their e-mail, it is viewed that ICICI Bank has not been keen to the customer and the forgery taken place has been levied on the customer by refusing the fact. I request you to take early action in this matter. Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Respected Sir,
This is with reference to my earlier complaint dated 3rd March, 2015 in regard to the forgery through my ICICI credit card for Rs.5070/- payment made to AIRTEL PYMT- BILLDESK February 17, 2015.
I would like to thank you for the response shown in helping me out to find the culprits and it seems the hope of getting my hard earn money has increase to 100%.
I would also like to be inform you that on 4th March, 2015 I have received a similar call for identification of my credit card no. from Ms. Anuradha Mishra via mobile No.[protected] introducing herself as Executive from ICICI Bank, Gurgaon Branch.
I would like to draw your attention to your reply stating that ICICI Bank does not asked for Identification. However, in my matter On Mr. Rahul from the same branch via mobile No.[protected] had called me and the above mention is the second instance.
In this regard I would like to inform that such cases may defame ICICI Bank from their customer and it would be therefore compulsory to find out the culprits at the earliest and also to refund our forged money.
I hope you will do the needful in the interest of ICICI Bank and myself.
This is with reference to my earlier complaint dated 3rd March, 2015 in regard to the forgery through my ICICI credit card for Rs.5070/- payment made to AIRTEL PYMT- BILLDESK February 17, 2015.
I would like to thank you for the response shown in helping me out to find the culprits and it seems the hope of getting my hard earn money has increase to 100%.
I would also like to be inform you that on 4th March, 2015 I have received a similar call for identification of my credit card no. from Ms. Anuradha Mishra via mobile No.[protected] introducing herself as Executive from ICICI Bank, Gurgaon Branch.
I would like to draw your attention to your reply stating that ICICI Bank does not asked for Identification. However, in my matter On Mr. Rahul from the same branch via mobile No.[protected] had called me and the above mention is the second instance.
In this regard I would like to inform that such cases may defame ICICI Bank from their customer and it would be therefore compulsory to find out the culprits at the earliest and also to refund our forged money.
I hope you will do the needful in the interest of ICICI Bank and myself.
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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We confirm you that, the call you have received has not been made by ICICI Bank. ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We request you to write to [protected]@icicibank.com with your contact details incase you receive any such calls. Further, we have made a note of the mentioned contact number and will get it investigated.
Regards,
ICICI Bank Customer Service Team