[Resolved]  ICICI Bank — fraud transaction of Rs 20000 on my debit card account[protected]

Address:

New Delhi, Delhi

I had a fraud transaction of Rs 20000 on my Icici bank debit card from mukerjee nagar atm on 29th march 2014. I went to mukherjee atm for cash withdrawal but due to some technical error i had to cancel the transaction.when i came out from atm i got a transaction message of Rs20000. I called customer care and filed two complaints till now but got the reply that transaction was successful. I filed police complaint and requested cctv footage from mukherjee nagar bank branch but after 3 business days i got to know that they dont have a cctv footage. I filed one online complaint and sent the email to icici bank grievance redressal officer on 8th april but havent received any reply till now. please help