[Resolved] ICICI Bank — Fraudulent Transaction on ICICI Bank Credit Card No.[protected] | |||
On 8.9.2014, I received a phone call from [protected] claiming to be that " I am speaking on behalf of ICICI Bank Credit Card verification Cell at 11.16 AM. He had my full details of credit card - mailing address, mobile no., date of birth, email id, credit limit and type of card". How did he had all this information when I did not swipe my card during last two years. I never did any shopping online. This should be first investigated by bank as there can be involvement of internal sources of bank. After verification of card details, a message was received from ICICI Bank Credit Card sending an alert of one time pass word at 12.17 PM on 8-9-2017. Another alert was received from ICICI bank Credit Card at 12.19 Pm that payment of Rs 8133 has been made to Aryma Group. I was shocked as I never made any purchase. I rang up to customer care to immediately block my card to stop further fraudulent shopping on my card. I also requested to stop payment to the fraudulent group customers. But the customer care officer could not satisfy me. This is the duty of bank to trace such fraudulent groups who are using the name of bank and cheating the innocent customers. Please ensure my card is blocked and amount reversed because it is the bank credit card at fault. If bank wants, it can trace out who received the money Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved ICICI Bank customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
In continuation of my mail dated 8-9-2014, I have to state as under
I am a veteran ex serviceman senior citizen who have fought Three Wars for the country and my money is hard earned. I have the honour to seek certain clarifications from the management of ICICI bank.
1. Do you have a credit card verification cell? If not, have you ever sent alerts to card holders. Please immediately send alerts to all card holders so that innocent customers are no cheated by fraudulent people.
2. If fraudulent activities are being done on the name of ICICI Bank, is it not the duty of bank to find out the modus operandie of such operations.
3.The credit card transactions settlements are done on next day, then why the bank does not dispute the settlement when the complaint is handy with the bank.
4.Why the bank cannot find out by whom the payment is received because these are bank transactions.
5.If the receiver of the payment is located, it is possible to reach the fraudulent gang and this can be done only by bankers.
6. The complaint was made within two hours of operation. the call centre only agreed to block card but refused to register the complaint.
7. Had the call centre gone for immediate action, the fraud could have been traced by the bank.
Since all the above actions can be taken by the bank, then why innocent customers should suffer and be harassed.
Hope to receive a satisfactory reply
Regards
B. R Khanna
[protected]
I am a veteran ex serviceman senior citizen who have fought Three Wars for the country and my money is hard earned. I have the honour to seek certain clarifications from the management of ICICI bank.
1. Do you have a credit card verification cell? If not, have you ever sent alerts to card holders. Please immediately send alerts to all card holders so that innocent customers are no cheated by fraudulent people.
2. If fraudulent activities are being done on the name of ICICI Bank, is it not the duty of bank to find out the modus operandie of such operations.
3.The credit card transactions settlements are done on next day, then why the bank does not dispute the settlement when the complaint is handy with the bank.
4.Why the bank cannot find out by whom the payment is received because these are bank transactions.
5.If the receiver of the payment is located, it is possible to reach the fraudulent gang and this can be done only by bankers.
6. The complaint was made within two hours of operation. the call centre only agreed to block card but refused to register the complaint.
7. Had the call centre gone for immediate action, the fraud could have been traced by the bank.
Since all the above actions can be taken by the bank, then why innocent customers should suffer and be harassed.
Hope to receive a satisfactory reply
Regards
B. R Khanna
[protected]
Fraudulent Transaction on ICICI Bank Credit Card No.[protected].
I, m the another victim.Today 23rd sep. 2014, at 10:48 am on same merchant location i.e. Aryma Group of amount Rs. 7990/-, there seems unauthorized involvement of bank's personnel in these fraudulent transactions, Also bank personnel's (Customer care) is neither interested to track the merchant location or beneficiary nor revealing the merchant location and address to the customer or cyber crime team of police.
-Sandeep singh
I, m the another victim.Today 23rd sep. 2014, at 10:48 am on same merchant location i.e. Aryma Group of amount Rs. 7990/-, there seems unauthorized involvement of bank's personnel in these fraudulent transactions, Also bank personnel's (Customer care) is neither interested to track the merchant location or beneficiary nor revealing the merchant location and address to the customer or cyber crime team of police.
-Sandeep singh
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23611
Pending
2053
Resolved
14238
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
ICICI Bank never asks personal, account or financial information from the customers. Please do not reveal your financial details or passwords to anyone. We have made a note of your credit card details. Our official will get in touch with you.
Regards,
ICICI Bank Customer Service Team