ICICI Bank — Fraudulent transactions issue not resolved

sunilkumar46

Address:

Bangalore, Karnataka

Hi,

There were few fraudulent transactions happened on 29th DEC 2014 on my credit card without my notice. The transactions were happened outside of India and I received an sms saying the amount debited from my credit card. So immediately i called the ICICI customer care and informed about the transactions happened. I had raised a service request/copmplaint for the same transactions. The ICICI bank given a service request no (SR[protected] and asked me to submit my passport and the credit card details. I have submitted both the documents in the Ramamurthynagar ICICI branch on 30th DEC 2014.After that I called the ICICI customer care for checking the status of my request.Then they said like they have not received the documents from Ramamurthy nagar ICICI branch and again they had raised a new request (SR[protected] for the same and asked me to submit the documents again.For the second time also i had submitted the documents and to the Ramamurthynagar Branch.Again they raised a new request saying the documents were not received and they had raised a new request (SR[protected].I am not sure what exactly the issue is and they keep on deducting and crediting the amount into my account.

The Details of the fraud transactions are given below

29/12/2014 74463654363873649764511 MARTIN MC COLL 1352 REDDITCH GB 441 GBP 85.50 8, 824.99

29/12/2014 211 GBP 40.93 CO-OPERATIVE FOOD HEADLESS CROS
GB 74929004364002472003327 4, 224.64

The Details of the Transactions that ICICI bank performed on my credit card account.

02/02/2015 74929004364002472003327 TEMPORARY FRAUD CREDIT 4, 224.64 CR
02/02/2015 74463654363873649764511 TEMPORARY FRAUD CREDIT 8, 824.99 CR

11/02/2015 74929004364002472003327 TEMPORARY FRAUD DEBIT 4, 224.64 DR
11/02/2015 74463654363873649764511 TEMPORARY FRAUD DEBIT 8, 824.99 DR

18/02/2015 74929004364002472003327 TEMPORARY FRAUD CREDIT 4, 224.64 Cr.
18/02/2015 74463654363873649764511 TEMPORARY FRAUD CREDIT 8, 824.99 Cr.

10/03/2015 74929004364002472003327 TEMPORARY FRAUD DEBIT 4, 224.64 Dr.
10/03/2015 74463654363873649764511 TEMPORARY FRAUD DEBIT 8, 824.99 Dr.

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ICICI Bank customer support has been notified about the posted complaint.

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kumar,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

sunilkumar46

HI,

Still I did not get any update from ICICI bank.I am not sure when it will get resolved. This is really bothering me and could not able to concentrate on other things because of the issue.

10/03/2015 74463654363873649764511 TEMPORARY FRAUD DEBIT 8, 824.99 Dr.
10/03/2015 74929004364002472003327 TEMPORARY FRAUD DEBIT 4, 224.64 Dr.

Please resolve it asap otherwise I will file a case against the same.

Thanks,
Sunil

sunilkumar46

Hi Sir,

As of now I did not get any response from the ICICI bank and not even a single call from the customer service. Not sure when it will get resolved the days are passing away.. Its almost 3 months over but till now there is no proper response or communication from the ICICI bank. I hope you understand my problem and my pain. So please help me in resolving the issue asap...

I would like to file a case against the same. Can you please help me in filing the same..