[Resolved]  ICICI Bank — Harassment by icici bank recovery agent

Address:

Visakhapatnam, Andhra Pradesh

Dear Sir,

I would like to bring to your kind notice that I am the customer of ICICI Savings Bank and Credit Card user for past 10 years.

I have received credit card statement[protected] for the payment due 14957 rs. with due date[protected].

I have made payment on[protected] Rs 2833. and remaining balance 12144 to be paid.But unfortunately I have made this payment on[protected] around 15.00 Hrs.

After this payment, recovery agent is came to my house around 17.00 hrs and he shouted on my mother and sister regarding the payment.I have informed that payment already made through online.And he is not listening my words and he tortured my mother by shouting. How he will make payment through online .He shouting and saying that he has to pay by cash only .

Before this he called so many times and Harassed like anything.He is demanding to pay 70, 000 rs even my outstanding is 14958 Rs. And in fact he is not showing his identity card.

The recovery agent name is one Mr.Gopi.If anything is happened to my mother and my family that will be ICICI Bank & recovery agent Mr.Gopi is responsible.

I request to you to look following points :

1. After making payment through online .How come he is asking to pay. Even I requested him to check with the bank and come back .And how come I will pay cash even he is not showing his identity card etc.
2. He is demanding more than my outstanding payment.

He again threatened that if we will not pay by cash he will come and sit at my home even after payment made through online.Please see below mail confirming the receipt of payment from ICICI Bank.


Hence I request you to take immediate action on the above said,

Thanks and looking forward your help.

Hem Chander