[Resolved]  ICICI Bank — Harassment by ICICI NPS Team

Address:Kolkata, West Bengal

I was very happy with overall professionalism of ICICIBank for more than 5 years till I opened a NPS(New Pension Scheme) account selecting them as POP. Despite of submitting my PAN card copy twice in the ICICI Bank Saltlake branch and assurance by customer support, my NPS TIER-II account got frozen because PAN card was not received by NPS authority. As a result my cheque submitted towards NPS contribution got rejected. I confirmed the same from NPS helpdesk who told they did not receive my PAN card copy from my POP, i.e. ICICI Bank though I submitted the copy not once but twice(22nd July and August 17 - 2013) at your Saltlake branch. I raised a high priority complaint with ICICI Bank customer care and mailed the bank and called them too and I was told I would be getting a call back but though it is almost 48 hours nobody thought it is important to even apologize or contact me. Never ever go with NPS account with ICICI Bank, it will be only harassment. I have faced some problem or other with every NPS transaction this year. I am not sure how can their service become so pathetic for NPS operation only.
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Aug 14, 2020
Complaint marked as Resolved 
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I have an NPS account with ICICI bank but the customer care number is not reachable i have called so many times but no response i have a question related to NPS ..can we make payment online in NPS account through ICICI .
We middle class invest to save tax...these fraud investment manager loot our money. Whoever it is ...the NPS TIER 1 ...ICICI EQUITY ...is a fraud investment. They have swallowed 50K...to 34K in a year... wat a bank. Boot the investment manager.. left and right...
The worst part of the tier 1 scheme is...once you make a investment scheme change... u r locked for entire year...the scheme doesn't allow 2 change again... the loss went.. on...thwy ended in eating all money. If one isn't capable... don't accept investment... and spoil the poor. Its fraud. Icici bank tier 1 equity...under NPS...is a fraud... even the government in support. Accept more change...

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