[Resolved]  ICICI Bank — Homeloan foreclosure payment process and the interest customer pays unnecessarily

Address:

Bangalore, Karnataka

Hi Sir, This is regarding the foreclosure of my home loan LBHYD[protected] with ICICI Bank. My EMI date was 10th July 2014. I gave the request for closure on 12th July 2014. Request no is SR[protected]. I was ready to make the payment on the requested date itself but the bank people told me that I cannot make the payment until one week. When I asked the reason, they have told that it takes a week for the statement to get generared. It hardly takes seconds of time to calculate the outstanding amount. I went to the bank on 18th July 2014 to find out the O/S amount. The statement was already generated on 17th July 2014. They have not even given any intimation to me either through Email or SMS. They asked me to pay the interest for including 18th July. First of all, it is the very very bad thing to keep the customer waiting for 7 days to make the payment even when the customer has funds to make the payment on the requested date itself. In making the customer wait for atleast 7 days, bank is doing nothing but looting the customer in the name of interest. This is nothing but compensating for the pre-payment penalty which was existed earlier and not now. They have charged me about 415/- per day from the loan closing request date (12th July 2014) till 18th July 2014. I need to get the refund for this perio. Please help me with this query.