ICICI Bank — I could not break my FD for last 2 months

Address:

Raigad, Maharashtra, 410206

I have an FD with ICICI bank, which has been liened against my home loan. I submitted all the documents along with request to remove lien so that I can break the FD. Staff at Panvel branch said it will be done within a few days. It's bee 2 months now, I have visited the branch 5 times, but nothing has been done. They keep saying some approval is pending or it is under process. The deputy manager keeps giving me false promise that it will be done in a few days. If they can't even remove a simple lien from an FD I wonder how they handle other issues.
While taking the loan I have been told that the name of the applicant can be changed later. When I wen tot change the name, they said it is not possible.
Do they get customers based on lies? Now I know why people suggested me not to go to ICICI bank. I will transfer my loan to some other bank soon because I don't know how much trouble lies ahead for me.