ICICI Bank — ICICI Bank False promise for Credit card

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Chennai, Tamil Nadu

HI, I am from chennai and i hold salary acc, savings acc, car loan and credit card in ICICI. For past 3 months I am asking for final settlement and none of the executives came up with details. I have even dropped a mail to the customer care and they have said it cannot be closed. If it cannot be closed, why did the executive promised that they will come up with final settlement amount? We have talked to some 4-5 agents and none of them have given a call back. At month of May my min due was 2900 and now it is 17000+. The total amt swiped by me is Rs.58000 and I have paid Rs.54000 till now. The outstanding amt is Rs.52000 which is all the interest the bank have charged. I cannot pay double the amount. Also last 3 months interest charges was due to false promise the bank agents made to me. I get harassing calls all the time. They have even abused my Father who was at home and he donot know any details reg this card. Even after complaining for several times we did not get proper response from ICICI. We clearly explain each executive that we have requested for final settlement. They will say we will come up with details in next 2 days or their manager will call. But nothing as such happened. Now they have blocked my Salary Acc which is with ICICI and they have made the due amount as negative balance and blocked all transactions. When we are ready for final settlement, how come they can avoid giving us the details or block other account. I have loans in ICICI and HDFC which will be left unpaid if they keep blocking my account. I request to waive off the interest charged and the amount built up during the false promise period and give me a final settlement amount. I really wanted to close off all the accounts and loans in ICICI after this kind of customer service. FALSE PROMISE is a big disappointment. We have jobs and we cannot keep following up with each of the persons who calls up from time to time. When a call back is arranged, it is the responsibility of the agent to call us back which never happened with ICICI. Please help me in coming out of this credit card issue asap. Regards, Nirosha