[Resolved] ICICI Bank — Icici bank my money service annual fee deducted without subscription

Chaitu Krishna

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500050
Website:	infinity.icicibank.com

I haven't subscribed to My Money service but still anual fee for FEB16-JAN
343.50 rupees got deducted. Most annoyingly I can't even find 'unsubscribe' in the my money console. What an insane they don't have toll-free number. I called support guy he hold my call for 18 minutes with no reply. I really got pissed off. Please unsubscribe me from My Money service and pay back my money.
Details: 12/02/2016 BIL/[protected]/MM Annual Fee FEB1
6-JAN17/883326 Dr. 343.50

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Feb 19, 2016

Complaint marked as Resolved

Before charging any thing please confirm with the customer . As they mentioned in the email I emailed to the icici care . They confronted by [phone call and refund the money to my account.

ICICI Bank customer support has been notified about the posted complaint.

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Comments

ICICI Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a34fnw) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Chaitu Krishna

from Hyderabad, Telangana

Hi ICICI BANK Customer Service Team,

As you mentioned above I sent a email on 16th feb to the [protected]@icicibank.com as of now no one responded .
Could you please do need full help .

Thanks,
Krishna

Chaitu Krishna

from Hyderabad, Telangana

Thanks for resolving .