ICICI Bank — ICICI Bank Plantinum - DMRC Card

I am having the ICICI Bank - Platinum - DMRC credit card. I am using this card from last 2 month.. My Card is Plantinum - DMRC Card. This month i got the statement and within a 2 days gap i got charged to metro top up of Rs. 200 which is not possible. When my charging is happening of metro top up approx. in 10 days then howcome it is possible that on 1st April i got charged Rs. 200 & again on 3rd April again Rs. 200 which is not possible and your customer care is so bad that they are transferring calls from 1 executive and other executive and giving me feedback that speak to DMRC Customer care for this.. Why should i speak to DMRC when Credit Card is yours so you should solve my query.. This is false charging and i will not pay extra on this card.. Kindly help me and solve my query. Regards Ms. Jain