[Resolved]  ICICI Bank — ICICI Bank Travel Card

Hi, I have a travel card with number [protected] with USD dollar issued by the ICICI bank. When I tried to drew the amount of 400 USD from Bank of America ATM (Location: Novartis Crop Protection, Greensboro, USA) on 11th Dec 2014 the machine didnot dispense the cash but the amount has been debited from my Travel Card. At first I contacted the Bank of America Customer care on 11th Dec, they said as the card is issued by ICICI I must contact the ICICI customer care. I contacted the ICICI customer care on 11th Dec 2014 and they confirmed me that there is an unsuccessful transaction of 400 USD on my card and said it will be credited back to my account within 48 Hrs. That didnot happen and I have again contacted ICICI bank customer care after 48 hrs of the Incident then they said that there is no unsuccessful transaction on my card. When I said that ICICI has confirmed me on 11th Dec 2014 that there is an unsuccessful transaction of 400 USD and it will be reversed, then the customer care person said that he will discuss this internally and confirmed me that he will send the case reference number to my registered email with the travel card. I didn't get any mail or any response from ICICI. Now I am frustrated with the ICICI customer care and I fear I may lose my money. Could you please help me in this issue. Thanks. Regards, Bharath