ICICI Bank — Incorrect Charges Applied + Illegal Harassment

Address:

Ahmedabad, Gujarat

Product: Loan Account > Account No: LPABD[protected] > Details of complaint: Hi Sir, > First of all, I would like to tell you that such thing has never happened in my four years of relationship with ICICI bank. This email is to express the inconvenience I've faced dealing with one of my personal loan's EMI. It never happened in past that my EMI was bounced however, due to huge financial crises in December, EMI was bounced. The bank person called me on 22nd December and asked me to pay the outstanding. I explained him the condition and commited to pay the balance on 2nd January. He gave me a workaround: > - He asked me to give a cheque dated 31st December and said he'll submit on 31st evening which will be cleared only on 2nd since 1st January is holiday. He said if I do so, there won't be any impact on Cibil. Thus, I gave him a cheque dated 31st December. However, things didn't go as anticipated. The cheque got deposited and bounced on 1st itself. This is total ridiculous thing. He stopped picking up my call and then he redirected me to his boss 'Mrutant'. The boss has started answering me in a rude way. I called ICICI customer care and had a word with a lady called Padma, Laxmi, and one more lady. They helped me understand the charges said they'll escalate the matter to see the possibility of a refund. And they didnot. But, I think only refunding is not the concern. I want to make an official complaint for the representative who gave me wrong information + my extra charge of 450 back + compensation. Date and time of call received: Very frequently, from 1st to 12th January. Don't have all the details but providing you couple of recent ones: 9th/10th January - call on my home landline so don't have the exact time 12th January - 10:33 on my mobile number 8th January - 3:53 9th January - 12:32 9th January - 4:51 And so on... Contact number where calls received: [protected] [protected] [protected] [protected] I hope the above details are sufficient in resolving this matter. Regards, A very unhappy customer