[Resolved]  ICICI Bank — Investigation of missing payments not handled properly

Address:

Bangalore, Karnataka

Dear Sir/Madam, This is wrt the recent missing payment incident occurred at one of your branch. I had 43550 INR with me. Due to some reasons, I decided to make 2 payments to my savings account of[protected]. I made the first payment of 32000 INR and 2nd payment of 1550 INR. However, I handed over both the payments at once for your teller. As she was busy handling another customer, I think she might have mixed up the payments. However, she informed me the payment is incorrect and when I cross checked it was 31 denominations of 1000 INR. I told her to cross check her counter once again, as she might have mixed up the payments, as she was handling 2 customers. She insisted that she will cross check at the end of the day and let me know the status. But I did not receive any call or confirmation from her. I voluntarily dropped down to branch personally to check the status, she was very casual and told me she did not find anything. I insist this missing payment incident has to be investigated in detail and let me know the result. As I am having ICICI bank savings account from past 7-8 years, I would request the concerned authority to look into this and do the needful. I am concerned as the teller has not taken this issue seriously. Name of the branch: Hanumanth nagar Time of amount deposit: 11: 15 to 11:45 am Enclosures: Paid Counterfoils.