ICICI Bank — Late fee charged of Rs. 500 + Service Tax Rs 61 = 561 /- on two days delay in payment clearance

Address:

Amravati, Maharashtra

Dear Sir, My Name is Shrikant Dahale having problem with ICICI bank Credit Card. There is EMI of 6 month @ Rs 1220 Per month. Problem : Late fee charged of Rs. 500 + Servoce Tax Rs 61 = 561 /- Usually I use ICICI Bank account to make payments but this time I made payment through Axis bank Internet Banking, on dates 6th August and payment got cleared on dated 9th August due to delay in clearance time. I received message on my mobile regarding the balance payment of Rs.1781 on 4th september and immediately I made payment through axisbank internet banking however after payment I realised that instead of Rs. 1220 it is Rs. 1781. When I checked on Online account I found the late fee charge. I want the help from pahredar to reverse these charges as I made payment oMy 6th August but got cleared on 9th August. My intension was to make payment in time however due to processing time it got delayed. To explain my point I called several time to ICICI call center for around 70 -80 mins from Bahrain as I am in Bahrain at present on business visit. In that case the calling charge is much more than the late fee amount. Below mail from icici bank customer care executive. Regards, Shrikant Dahale +[protected] [protected][protected][protected][protected]---- [protected] Forwarded message[protected] From: ICICI Bank Customer Care <customer.[protected]@icicibank.com> Date: Thu, Sep 11, 2014 at 10:13 AM Subject: RE:'ICICICARE=[protected]' 0002HaA0BMJV6AVJ:Re: :Credit Card Payment To: "shrikant.[protected]@gmail.com" <shrikant.[protected]@gmail.com> Dear Mr. Dahale, This is with reference to your e-mail dated September 08, 2014 regarding financial charges of your credit card 4375 XXXX XXXX 4000. We are deeply concerned with the issues raised by you in your e-mail, we regret our inability to reverse the mentioned below charges as we received the payment after the due date as per the July 2014 statement. Hence financial charges levied on your August 2014 statement. 13/08/2014 13/08/2014 LATE PAYMENT FEE 500.00 DB 13/08/2014 13/08/2014 Service Tax 61.80 DB We respect your decision regarding the card cancellation, however we would request you to reconsider it and confirm us. Your understanding and acceptance in this regard is highly appreciated. Looking forward for your co-operation. Sincerely, Sachin Jadhav Customer Service Manager ICICI Bank Limited