ICICI Bank — Non-receipt of cash amount of Rs.20,000/- from ATM on 01st Sept 2014 ATMID SEVDA 447

Address:New Delhi, Delhi

Sir, I am having a saving bank account No.[protected] with your bank, and I have visited the ATM of your bank on [protected] in between 12:30 - 01:30 P.M. (Noon). The ATM was installed at Mangla Puri, Mahavir Enclave, Palam Colony, New Delhi, ATM ID SEVDA 447, and swaped my debit card in the machine for withdrawal of Rs.20, 000/-, however, the cash amount was not delivered by the machine, and it has been shown on the screen "last transaction cancelled", However, I have received a message on mobile number [protected] showing that amount has been withdrawn from my account. the amount was actually not delivered to me by the ATM, and as such, I approached the nearest branch at Palam Extension, Sector-7, Dwarka, New Delhi, where prior to that withdrawal, I have withdrawn an amount of Rs.20, 000/- on the very same day. I was informed by the officials of bank that the bank will reverse the transaction entry within 24 years, and there is no need worry about the same, and the same could be due to some internal problem. I am waiting for reverse of withdrawal entry. Kindly help me to come out from this problem, as the same is my hard earned money. I shall be thankful to you, if the withdrawal entry may kindly be reversed immediately against intimation to me. Anita Aggarwal Mobile No: [protected]
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