ICICI Bank — OTP regarding

It is regret to mention that many of your phone banking officials namely Amritha made false commitment on 26th night that my phone banking problem of wrong entry of my mobile at your end is rectified. when I tried for my transaction on 27th morning again, I was unable to receive my OTP and caused a huge loss of 3 lac. Subsequently I happened to contact one of your phone banking officials namely Geetha and informed that it would take a minimum of 3 days to rectify the problem which seems to be ver bizarre. .All these incidences clearly show the casual and perfunctory approach of your phone banking officials and taking no interests in resolving the issues of the customer.However, the problem was rectified by the timely intervention of your another officials namely Kranthy and he definitely needs appreciation in this regard.
Therefore, being a valuable customer, you are requested to update the action initiated against this lethargic approach of your officials that led into my financial loss of 3 lac.
Also, you are requested to inform me how are you going to compensate my huge irrecoverable financial loss.
Regards,
Santhosh Varma.

Dear Mr. Varma,

We regret the inconvenience caused. Please write to [protected]@icicibank.com with your contact details. Our official will address your concerns. Please mention UID (a2np6s) in the subject line.

Regards,
ICICI Bank Customer Service Team