[Resolved] ICICI Bank — Personal loan - diandra | |||||
This is regarding the horrible service received from ICICI Bank on a personal loan. The documents required were submitted on the 30th of October 2015 and multiple calls made to the person who collected the documents there after as the documents were not submitted. Days passed with multiple calls being exchanged and complaints being raised. Once the documents were submitted, I received a call stating additional documents were required which were also submitted on the 20th of November 2015 and I was informed the amount will be in my account by Monday 23rd of November, which did not happen. I was also given the contact details of the relationship manager Amutha of the Bommanahalli branch contact number [protected], who was contacted the same day and she stated she was not at work and will call back, which she never did. Today I called Amutha about 4 times before she answered. Details were provided to her and then she hung up. I tried calling her back and she sends a text stating "Sorry, I'm busy. Call back later". I have tried calling her multiple times, without any response. This is really bad service. I was told the loan will be processed within 7 days of submitting the documents. It has now been 27 days. I have provide confidential documents and I have no idea what is being done with them by these incompetent people. Loan reference number 65141841 Your assistance is greatly appreciated. Kindly respond for additional contact information. Regards. Diandra. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Dec 05, 2015 ICICI Bank Customer Care's response Dear Customer (Diandra), We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a2zgh7) in the subject line of your email. Our official will assist you. Regards, ICICI Bank Customer Service Team | |||||
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ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
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I already have a loan in ICICI Bank. I applied for top up of the loan. ICICI people called me twice to tell that my documents will be collected but no one came.
Finally I went to nearest branch in A-Block, AECS Layout, Kundalahalli. After 2 days, I got the call from Bomanhalli branch, one lady told that i have not submitted the documents. Then I told her that i have already given, then she cut the call.
One day later I got the message stating that "MY CREDIT CARD APPLICATION IS REECTED" but "I HAVE GIVEN DOCUMENTS FOR TOP UP OF PERSONAL LOAN". AND NOW I CANNOT RE APPLY.
CUSTOMER CARE DO NOT TELL ANYTHING.
SERVICES ARE TOO BAD