ICICI Bank — Relating to Credit card

Address:Mumbai City, Maharashtra

Dear Sir/Ma'am, I am Aarcha J S, an ICICI Credit card holder. My details are: Name: Aarcha J S Credit Card Number: [protected] I had applied for this card in 2012 when I was working with Tata Power Company Limited, Technopolis, Mumbai.I was asked to provide my work proof as it was told by ICICI Credit card authorities that it would be easier to get a credit card if I furnish my work details. Hence as a proof I provided my driving license, Tata Power identification card.As my accommodation proof, they asked me to provide a local address proof.Although I mentioned that I wasn't a native of Maharashtra and I am staying in a company provided accommodation, they seemed to be adamant and hence had to provide my local address proof(electricity bill of my then residence). So my credit card was given to me with these details: Name(as on card): AARCHA NAIR(it was told I cannot have alphabets as my surname so they put my fathers surname "NAIR" as mine). Contact number:[protected](Mumbai number) Address: Office address email address: Office mail address(aarcha.[protected]@tatapower.com) I left Tata Power after a year as I had intended to go for my higher education.Currently am doing my masters from National University of Singapore. I couldn't change my contact details as I had to leave Mumbai on a very short notice.Till a month back, i didn't have much problem with my credit card as the transactions I used to make were without any OTP password and I used to view my bills online as it was readily available once my card number, validity info were entered. Since November 2014, an OTP password is being asked while carrying out my transactions.And the password would be sent to my Mumbai phone number(which I am no longer using and is currently given to another individual by the service providers). Because of this I had to contact the Mumbai branch through my friend.They asked me to be personally present at the bank to make changes.Hence during my holidays a week back, I visited Trivandrum, kerala ICICI Bank branch(I am from Trivandrum, Kerala) and talked to the authorities. I was told that they can do nothing about it as my name is "AARCHA NAIR" and is not "AARCHA J S" in their system. My email id, phone number, and address have been changed.And now I cant even view my online bill.' I am left helpless.They are not even providing me a solution.I am ready to cancel this card but what about the bills?If ICICI bank claims I am not the person who took the credit card from you, am I still liable to pay all your bills??? Meanwhile before approaching the bank, I had sent a personalised mail to customercare(please go through the trailing mail for details of my conversation with customer care) and I get no replies after the first response since November 3, 2014. I have also hinted ICICI bank through facebook.What more should do? Please respond.And whats wrong with your webpage?I cannot even get contact details of your bank. Thanks & Regards Aarcha J S
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