[Resolved]  ICICI Bank — Rude customer representative and no transparency with the customer

Address:	Chennai, Tamil Nadu, 421003
Website:	www.icicibank.com

I recently noticed a suspicious activity in my account. I immediately called the ICICI customer care.I was calling from Europe but is almost 2:30 in Indian

Transaction was auto debit of just 99 Rs from Bajaj Auto

I told him that transaction was not at authorized by me. In fact I do not see any relationship far and wide with Bajaj Auto. I have never bought anything or have anything to do with Bajaj Auto.

But he was very rude and kept insisting that nothing he can do about it. In fact he told me that I could have blocked your card but it is not necessary as I can clearly see it is debited by Bajaj.

I kept repeating the same time again and I told him that how did ICICI Bank authorized that debit.. Anyone can claim money in account and ICICI will facilitate it.. But he was very rude and said please call tomorrow.. He can do nothing for me.. In fact he said go an check with Bajaj Auto.

I said its a big company and what should I say ?? That why are you debiting money from my account.. ICICI bank should tell me on basis of what they processed this debit request.. Was it an instruction from me.. He had not answers and he hang up on me without even asking me..

I expect ICICI to tell me who gave them authority to make that transaction. Also to behave in a professional manner while on call.

I means of course it is 99 Rs but who gave them authority to touch my single penny without my permission?

Hitesh Takrani - [protected]