[Resolved]  ICICI Bank — Sai vishnu petrol station

Address:560043

I had filled petrol on 3.5.16 and was given two slips - one of which showed Transaction Failed, and was told that one of the two debits message received on my mobile would be reversed as the transaction has failed. I waited for a couple of days and wrote to Citibank whose credit card was used to swipe for the amount and they have written that two credits were given by them . I approached the petrol bunk and fortunately the owner was present to whom I showed the message but she blatantly refused saying that her bank which is ICICI in Bangalore has not received two credits. I have again got a reply from Citibank that they have positively given two credits and wanted me to give a confirmation that they should investigate.
Could I request you also to investigate this at your end and do the needful.
In one slip the authorisation code given is 250926.
k.gopal.
[protected]@yahoo.co.in
[protected]
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Aug 8, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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