[Resolved]  ICICI Bank — Saving bank A/c No.[protected] marked Lien in reference to old closed credit card no. [protected]

Address:

Lucknow, Uttar Pradesh

Dear Sir, I am a customer with ICICI bank with SB A/c no.[protected] at ICICI Nirala Nagar Branch Lucknow, The said salaried A/C was initiated by my employer and at the time of opening it I fulfilled all the requirement, a query was asked by your representative Mr Danish regarding my credit card due as mentioned above. However It was explained to Mr Danish who processed the opening of SB A/C( Salaried) as asked by him as below : ( A copy of the documents was given to him.) That the said credit card was settled wide ICICI letter no. APP[protected], dated : 21/1/2010 for settlement of Rs. 15125/- Mr. Jitendra Narain (ID No. 1252508)agency Name : Vcutex, came to me along with the said settlement letter and asked me to deposit the said amount in part as mentioned, on my problems stated to him he advised me to make the payment in round Rs 15000/- in three installments after talking with his seniors on phone. Accordingly I had made 3 installments as mentioned below: • Cheque no. 28860 for amount 3000 that was self encashed 22/1/2010 • Cheque no. 28861 for amount 4500 that was self encashed 15/2/2010 • Cheque no. 28867 for amount 7500 that was self encashed 9/3/2010 All the cheques were being encashed by ICICI bank through your representative Mr. Jitendra Narain (ID No. 1252508) and the receipts were being issued to me which are as below.(Scanned copy enclosed) • Reciept no. 0110A0441139G for Rs. 3000 dated 22/1/2010 • Reciept no. [protected] for Rs. 4500 dated 3/2/2010 • Reciept no.[protected] for Rs. 7500 dated 9/03.2010 After that I have not received any ICICI credit card statement/ Giving me a clear indication that the Credit card was settled and being closed. Further neither I have received any call or any letter from your bank till date in this regards.Which assuring me acceptance of payment and settlement of card. Now in the year 2014, my salary a/c which was opened with your bank in the month of July running smoothly and was active till few days ago. Suddenly few days ago I was unable to withdraw any amount from my Account as the balance was only around Rs 260/-, Thus I shocked that Despite of having sufficient funds my a/c balance reflected low which on further researching with customer care I was being told that the A/c has been marked lien due to dues of my above said credit Card no. In fact the same was settled by me for which I have mentioned all the details above in the year 2010, I have send all the scan copied of receipts and letter to my Branch Manager Nirala Nagar (Mr. Arvind Chaudhary) and to the Branch Manager Indiara Nagar (Ms. Bhoomija Joshi) and also to the ICICI customer care by email. On dated 25.09.14 & 28th Sept, 2014 I am really surprised that till date I have not received any response from your Bank despite of me being following this every day. I have discussed the same with Credit card section at Shalimar Tower Hazratganj Lucknow with Mr. Jaiswal. He told me that nothing can be done from his end as dues/settlement not done and now I need to talk to customer care. While calling customer care they again redirect to credit card team. Where my paid amount has gone ? This is really just harassment to the customer as the query is being unresolved and my money being stuck. I cannot operate/utilize/withdraw the amount while many of my urgent requirements are on hold at this festival time in spite of having sufficient amount in my S.B. Please note that any further delay would compel me to take legal actions against your bank. It is therefore requested to withdraw the lien immediately without any further delay. Thanking you for your anticipation. Enclosed : All Scane copies of receipts and letters. Yours truly, (Rajendra Kumar Srivastava) 178—Manas Enclave, Faridi Nagar/Indira Nagar, PO : CIMAP, Lucknow-226015 Mob. NO : [protected], ID mail : [protected]@rediffmail.com