[Resolved]  ICICI Bank — Selling Home Lon with false information

Address:

Bangalore, Karnataka

I had a very poor experience with ICICI guys trying to sell me Home by Ishwar ([protected]) from Jayanagar 3rd Block Branch. I walked in to ICICI Bank branch to get my address updated of my new house. The rep wanted to know the loa that I had taken (from DHFL) and offered me better deal. I agreed. I was then talking only with Ishwar to get the home loa. He tried all tricks to hide facts and give me wrong information about the Home Loa. Firstly I was told that my tenure will be fixed for 10 years at 10%. When I agreed, a lady called for verification and said that it will be 10.15%. When I spoke with Ishwar again, he changed his words by saying that as per policy 10 years is 10% + floating for rest of the tenure. He then asked me to go for 10 yrs 1 month (121 months). I agreed. He again changed his words. When I refused to take the loa, I was offered 10 yrs 10%. Then I was told that there will not be any foreclosure charges, so I had agreed. Later it was mentioned that foreclosure charges will be there but restricted to the amount due in the last 12 months only. It was explained to me clearly. When I did the math it came to approx Rs 10000, which I agreed. But wanted to read the terms and conditions which specifies that. Ishwar kept on pushing the date. Finally on 29th night, he wanted to come home at 11 PM in the night to get the letter signed. When I told him that I was at work, he offered to come home at 8 AM on 30th. I agreed as I had to leave by 8:30 AM. He came at 8:25 and wanted me to sign all documents in 5 months. without either reading it or skipping important points. I refused. I took the letter to my office and called up Customer Care number. They mentioned that the foreclosure charges will be 2% on the overall amount that I foreclose & the amount prepaid in the previous 12 months of the foreclosure date. I also searched and found the same comments on the ICICI Bank Website. I called up Ishwar to clarify and "recorded the conversation". He again mentioned the same thing that the 2% foreclosure charges is only on the principal amount of the last 12 months and nothing else. I explained to Ishwar what the Customer service rep said on the phone and whats written on the website. I asked to speak to his Manager. I dont know who this person was Geeta Krishna his friend or his manager. He started to explain me about the prepayment and instead of Foreclosure. When I objected he said that he had not read my Terms & conditions. He called back and said that Ishwar is new and not trained fully and apologiesed. FYI.. I have got the voice recorded. I decided not to go with ICICI... I now know that the rumours that I had about poor services of ICICI bank is so true. Simple advise - Dont take loas from ICICI Bank..!!