[Resolved]  ICICI Bank — Sending Payment notification of Credit Card that I don't Own

Address:

Hyderabad, Andhra Pradesh

Dear Customer May 01, 2015 We would like to inform you that Payment on your ICICI Bank Credit Card account no 4076 XXXX XXXX 4024 is due on 05/05/2015. You may choose to pay the total bill amount of Rs. 1151.34 or the minimum amount of Rs. 160. Please ignore the communication in case if you have already made the payment through any other mode. Looking forward to your co-operation in helping us serve you better. Sincerely, ICICI Bank Credit Cards Team. This is what I replied to them, however nobody replied to me. Hi Team, I am wondering, how could a reputed bank like ICICI can do this to the customer. The above mail sent to me is like shock to me, as I have no credit card with that number. It's been close to 4+ years i closed my credit cards that I owe on me, and there is no outstanding bill on me, as I paid everything and officially it got closed. And this credit card nowhere belongs to me. It's really annoying to me that I am esteem a customer of ICICI bank since last 10 years and now I am holding NRE and NRO accounts too with the same bank. However these type of mails, really made me to think am I with the right banking firm. ICICI hold a good reputation in the market, with these baseless mails and unnecessary Credit cards charges don't let it down. I am no where bothered to take up this issue to higher official, and definitely take a action on this, as it is not expected from ICICI firm. Hope you will come up with your action plan and let me see what your grievance cell do in this. Later I ll send it to other concerned departments too. As it's impacts my CIBIL and I am customer with good track record till date. So you people better get this. Awaiting your reply. Thanks, Shekhar RAO