ICICI Bank — SMAB Charges deducted

Address:

New Delhi, Delhi

I just logged in my internet banking after many months and found that from past 2 months approx Rs 800 have been deducted from my account named as SMAB Charges. Had a word with their customer care deptt. They told that as per the bank policy if the salary is not not credited from last 3 months, then the account becomes savings account. In savings account a minmum balance of rs 10000 has to be maintained. Now at the time of opening, I was clearly told that my account is a Zero Balance account. This T&C had to be told to the customer clearly. If it was told to me earlier, I would have never opted for this bank. I need my charges waived off for these 2 deductions. This is clearly a cheating, that at the time of opening some terms and conditions are hided from the customer. I need my refund. My contact no is [protected].