[Resolved]  ICICI Bank — Transaction is not completed towards my VISA citibank credit card till date

Address:

560091

Hi, I have made a payment for my CITI bank on OCT 28th 2015 from my icici bank which is not credited to my card till date due to which i have received loss of 1941 rs (600 late payment fee + 1103.24 Interest charge + 238.45 SERVICE tax) from my citi bank. ICICI bank phone banking officers say they were upgrading the Credit card VISA transactions because of which they did not transfer. And they even state that they have informed all the banks regarding this and not to charge extra fee. But when i contacted citi bank they say it is not possible to reverse the amount 1941 rs (600 late payment fee + 1103.24 Interest charge + 238.45 SERVICE tax). When i paid my credit card bill via icici, if ICICI bank was not able to process it they should have given a heads up that this transaction will take time or can not be processed instead they even debit the amount and don't do anything forever. I am wasting so much of money in calling these people and not able to get feasible solution even after contacting the customer care manager. At the end of the day i repent being ICICI customer. What is the best step to take against this scenario so that i am not into a loss of 1941 rs because of ICICI bank issues.