[Resolved]  ICICI Bank — Unable to generate pin for new debit card

Address:495555
Website:icicibank.com

My new atm card is ending with 1556. I have tried to generate its pin online several times but it says grid authorization is disabled. I had visited their branch but they could not help. They told to call customer care only. Once i was able to speak with bank representative and he had even connected to generate pin on phone but call got disconnected.In their website, even after login, there is only 1 link for debit card while several links are for credit card. They have sent printed document with card mentioning that i can generate pin in atm after selecting the option in select language but the bank atm i visited did not have this option.

i do not know how can grid be disabled for new unused card? Now i have again called their call center but found that only debit card lost or unblock provision is there. No provision for talking to customer care representative. Even when i was able to talk with him, he did not enable my grid authorization & was only asking more & more questions to verify my credentials & genuineness.

please send detailed instructions to generate pin / enable my card grid authorization or send me pin on mobile.

i am unable to use it without pin!
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Jun 16, 2016
Complaint marked as Resolved 
By mistake, same complaint was submitted twice.
ICICI Bank customer support has been notified about the posted complaint.
Jun 16, 2016
Updated by rajevnaik
My wife's new atm card is ending with 1556. I have tried to generate its pin online several times but it says grid authorization is disabled. I had visited your branch but they could not help. They told to call customer care only. Once i was able to speak with your representative and he had even connected to generate pin on phone but call got disconnected.In your website, even after login, there is only 1 link for debit card while several links are for credit card. You have sent printed document with card mentioning that i can generate pin in atm after selecting the option in select language but your bank atm i visited did not have this option.

> i do not know how can grid be disabled for new unused card? Now i have again called your call center but found that only debit card lost or unblock provision is there. No provision for talking to customer care representative. Even when i was able to talk with him, he did not enable my grid authorization & was only asking more & more questions to verify my credentials & genuineness.

> please send detailed instructions to generate pin / enable my card grid authorization or send me pin on mobile.

>i had written complaint to them through web site but reply i received was only mentioning about generating pin through net banking while conveniently forgetting about my complaint about grid disabled.

> i am unable to use it without pin!

>
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