ICICI Bank — Unaccepted Behaviour and Threatening Calls from Collection Agents

Address:

Mumbai City, Maharashtra

Hello! This draft is in reference to my ICICI Credit Card No: [protected]. The card was issued by the said bank in 2007, with a Credit Limit of 27, 000. I have been receiving a several calls from a collection agency and the Caller has identified his name as Vijay Yadav. The calls are received from the following numbers[protected]XX) series &[protected]XX series) I was genuinely wanting to settle the dues towards my credit card and was working towards it. However the collection agency that has been calling has shown unethical behaviour towards my family members during several conversations with my family members. Below are some of the transcripts from the conversation that he has had with my Mother. 1) It seems he will kidnapped my wife for ransom and will only return her once the dues are paid back. 2) He will create a nuisance at her work place and make sure that she looses her job, if we do not pay 3) He had been calling my wife several times during the day using illicit language. Having said, i have now lost my interest in talking to this 3rd parties and I have blocked all incoming calls from these numbers. I would like to be contacted directly by the bank if any settlement has to happen on the above account. I am writing this draft as I was not sure that "ICICI BANK" is aware of the situation here and actions taken by these so called collection agents, who have the audacity to tell us that they are working directly for the bank and their actions are justified and approved by the bank. I'd like a representative from the bank to look into this and get back to me with possible solutions, which can be resolved amicably. Me or my family do not wish to be contacted by the collection agents ever. We have already filed a NC with the local police station against the goons indicating that any physical injury to me or my family 'ICICI Bank" and its collection agency is responsible for it. Kind Regards!!