ICICI Bank — Unauthorised transactions from my account | |||
Hi, On 21st may 2016, at 8:36 am two transactions of amount 189.69 and 4547.67 occurred from my saving account without for the marchant 'walgreens' my consent and knowledge. Immediately i contacted the concerned department and got my atm card blocked. On the same day i submitted all the necessary documents along with the dispute form to the nearest icici branch, technopolis, kolkata. The service request number is : Sr[protected] Its been 5 days already, i have received no updates and status about this fraudulent. I called the icici bank customer care on 25th may 2016, the refused to share any update or status with me. After keeping me on hold for 45 minutes they told me that since they did not receive my documents they are unable to proceed. This is really frustrating to face bank's inoperative behavior. As per my knowledge i have right to know every single detail and status of this issue, which bank is refusing to provide. Please look into the matter and suggest. Was this information helpful? | |||
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ICICI Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
SR[protected] was created for the same on 21st May 2016. As per suggestion I went to bank to submit all the required documents. Almost everyday I followed up the customer care team, they said in case of any progress, they will inform me.
On 27th around 10 AM, I again went to bank and resubmitted the documents. On 31st, I called the customer care asking the status. According to the customer care the SR was closed on 27th at 10:30 AM due to non recipient of documents. And the concern team uploaded documents to a closed SR on 1:22 PM, instead of reopening the same SR or creating a new SR.
Today I called them to create the SR again and attach all the documents. Still, there is no confirmation of the same. Please look into the matter. Below is the new SR for the same:
SR[protected]
This is really frustrating, that after so many follow up the bank is doing nothing at all.
On 27th around 10 AM, I again went to bank and resubmitted the documents. On 31st, I called the customer care asking the status. According to the customer care the SR was closed on 27th at 10:30 AM due to non recipient of documents. And the concern team uploaded documents to a closed SR on 1:22 PM, instead of reopening the same SR or creating a new SR.
Today I called them to create the SR again and attach all the documents. Still, there is no confirmation of the same. Please look into the matter. Below is the new SR for the same:
SR[protected]
This is really frustrating, that after so many follow up the bank is doing nothing at all.
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We are sorry to hear about your concern. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team