[Resolved]  ICICI Bank — Waiver of wrongful debits – A/c No.[protected]

Address:

New Delhi, Delhi

Dear Sir, I am holding a Saving A/c bearing no.[protected] with your branch which is well maintained by me since opening of this account. Last week for doing an online transaction when I opened my account I was very surprised to see some heavy debit charges on my account amounting to Rs 2700 (Approx.). Immediately after this I personally visited the bank on 11/4/2015 (Saturday) and met there with a gentlemen sitting at the 5th No. cash counter who refused to tell me the reasons for these debits instead advised me to contact customer care. I managed to call to the customer care who in turn told that these charges are debited due to non-maintenance of minimum balance and these charges can be waived off by your home branch only. I would like to inform you that Bank has never intimated me that I have to maintain a minimum balance of Rs.10, 000/- to operate this account and hence has wrongfully debited my Account since January, 2015. In view of the above circumstances I request you to kindly waive off the wrongful charges levied on my account and remit the same to me in my aforesaid Account. Looking forward for favorable action from your end at the earliest. Thanking You, Your’s Faithfully Mamta Mehra QTR. NO. 1009, TYPE-2, NEAR DELHI HAATH, NEW DELHI -110023 M : [protected]/[protected] Email Id : [protected]@gmail.com