ICICI Bank — Wrong charges on credit card

Address:

Pune, Maharashtra

I am regular customer of icici credit card and have a good & regular payment history. The payment of bill dated 08.04.2016 was due on 26.04.2016. I had deposited cheque no.154329 dated 20.04.2016 for rs.317512/- for payment of the said card dues on 20.04.2016. However since the credit limit was quite full & since i was travelling abroad & in need of credit limit, i advised my accountant to make direct funds transfer for payment of the card dues. Accordingly an neft transfer was made on 21.04.2016 towards full payment of the dues of rs.3, 17, 512.00 as per the said statement. Since full payment was already made, we stopped payment of the cheque no 154329 to avoid double payment of the dues on credit card. We now observe from the statement dated 26.05.2016 received that the bank has charged a heavy penalty of rs.6350.22 plus service tax of rs.920.78 being cheque return charges.
You will appreciate that the intention of stop payment was to avoid double payment & not to avoid payment of bank dues. This can be verified from our usage & payment history. Moreover payment was made well befor due date. We therefore request you to refund the stop payment charges of rs.7271/- wrongly charged to our account immediately.