[Resolved]  ICICI Bank — Wrong dispension of amount from my SBI account ATM from ICICI ATM machine in shopprix mall

Address:Gautam Buddh Nagar, Uttar Pradesh

On 18th August 2014, I went to shopprix mall Noida, to debit 1000 Rs from my SBI account ATM from ICICI bank ATM situated in Shopprix mall just next to ICICI bank. I went inside and withdrawn 1000 rs from the ATM and came outside safely after exiting my transaction details and keeping my card in safe with me. And just after 10 mins after I came out, I got another message, for another 10 k withdrawal from the same SBI account ATM from which I withdrawed 1000 Rs. I was shocked, my atm was with me, how can this happen and then when I saw my statement online, there were two transactions.:: 1. My trasanction for Rs 1000 from ATM machine number S1CPB009, that was correct. 2. Another fraud transaction for 10000 (10 k) Rs from another machine in the same place with machine number S1AN2502. the time for this incident was around 9:00 pm to 9 30 pm. I am really shocked that, when my ATM card is with me, how can the money got dispensed from some other machine with my account. Really Shocking. This was really unacceptable to me, I rushed to the ICICI bank in Shopprix mall the very next day and met the concerned person MR. Anshuman and I told him all about this. They were really not bothered about this mishappening and just gave a damn for what i explained to them. They just said that we cant do anything because the account from which the money for debited was of SBI not of ICICI. But i told them, that the ATM machine from which all this fraud happened belongs to ICICI only and I asked for the CCTV footage to go into the details. They merely denied and blamed me on the top of that for not doing the proper transaction. I then rushed to the police station and filed a FIR against this incident and the police man came with me to ICICI bank to report this incident. The same person MR Anshuman came and argued with me again for the same thing again and was not ready to give a receiving on the FIR to further investigate the issue with the CCTV footage. Then being forced with the police, he gave us the receiving and told me that he will arrange the CCTV footage, but at the same time he told me that nothing will happen even after that and I wont get my money back. Let's see how prompt the ICICI bank will reply to this fraud case. But now, to me, its not about money, its about the FRAUD that ICICI bank is doing to customers.I don't know why these banks give this type of treatment to the customers . I want this message to be taken till the Higher management and i will make sure that I will know the details of how this fraud transaction happened to me. I would really appreciate, if some one can help me regarding this forgery.
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Aug 14, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
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Dear Sir,

We are sorry to hear about it. We request you to write to [protected]@icicibank.com with your contact number. Our official will assist you. Refer '197919' in the subject line.

Regards,
ICICI Bank Customer Service Team

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