ICICI Bank/vodafone India — Recharge not Processed, but charged.

Address:

Pune, Maharashtra

On 27 Feb 2015, I used my ICICI Bank Imobile application to recharge my Vodafone mob no [protected] for Rs.149.00, ref.BIL/[protected]/OXYGENPMR/9. ICICI Bank debited my account for the same. Upon informing ICICI Bank about the non credit of the recharge amount, I was told to wait for a week and that the credit of Rs.149.00 would be passed. Now after a week they are telling me to contact Vodafone India to initiate action. Upon contacting Vodafone Custmr Service, I was told to contact the bank. Now I cannot comprehend, where my money is gone, while the concerned parties( ICICI Bank and Vodafone)seems to have washed their hands of any responsibility. I was even told by Vodafone to contact another thIrd party physically to get details. It seems I need to spend more than the recharge amount on transportation to try to get back my rechg amount. This is nothing new. Imagine if more than one lakh subscribers face similar problems, then who gets your money and who benefits. There should be accountability in this regard. This type of issues cannot be ignored by the Telecom Ministry. Laws should be made for acountability and responsibility and someone should be made to pay back the amount wrongly deducted without providing the service that was paid for.