ICICI Direct — Inappropraite Debiting Demat Charges requesting for refund

Address:

Kolkata, West Bengal

This to bring to your kind notice the following facts and reported against : I Shri ArnabChakraborty, son of Shri Nirendra Nath Chakrabarty and Shri Shri Nirendra Nath Chakrabarty, aged 88years are the customers of ICICI SECURITIES ( ICICI BANK DEMAT SERVICES ) and ICICI BANK LTD since more than a decade. We are absolutely frustrated with the service provided by ICICI BANK DEMAT SERVICES and the kind of mindless way of handling the DEMAT Accounts and untrained personnel assigned to handle the job and injustice caused to us. With reference to above stated DEMAT A/C No. 33373127 a) Arnab Chakarborty & b) Nirendra Nath Chakraborty 33373135 Arnab Chakarborty in the name of the undersigned. The trading account in relation to the said DEMAT A/C s remained non-operational since quite a considerable point of time and the reasons for which yet remains unknown as result of which unable to log in to the trading account for reason attributable to your system then why should we suffer? Moreover, there is a clear intention not to set right by your officials even though approached for a solution much ahead of time DEMAT charges that were to be debited and ultimately got debited and therefore needless to say that it was with clear and deliberate intention to recover DEMAT charges only. This is against the principle of good governance for an organistaion like yours and when the problem could be resolved much before. Fact of the case set out in brief : On 20 th January 2015, I Shri Arnab Chakraborty, visited the DEMAT CENTER located in Park Street, Kolakta and came in touch SHRI RUPAK RAY, an official of ICICI Securities posted in your Park Street DEMAT CENTER. I expressed the problem faced by us in connection with said accounts and I was told due to some technical problem in your system the DEMAT accounts had become non operational and therefore ICICI direct requires my documents endorsing my signature only as I am the primary holder to the said DEMAT Accounts. Accordingly, I endorsed my signatures on 22.1, 2015 as he proceeding for a leave for few days and was given the assurance that the matter would be resolved in a period of 10days. He also gave a print out of my holding statement bearing dated 20.1.2015 and can produced on demand. Thereafter, I had to call him and visited the DEMAT Center multiple times for various follow ups not knowing the fate of my Demat / Trading Accounts most of the time remain unattended and sometimes mentioning officials would be in my office to verify my PAN and VOTER ID with that of that photo copies of those documents while submitting the documents refereed above. It is utter surprise non came to verify the documents either the documents I had signed is traceable as on date. I sent series of SMS to SHRI RUPAK RAY but he deliberately attempted to defer the issue reasons for which are not to hard to find now. For the month of February and March I spoke to him also visited the DEMAT Centre on numerous occasions and always given assurance that the documents have sent to bank for verification would get resolved soon. Not having the solution I once again visited the DEMAT CENTER on 1.4.2015, located in Park Street, Kolakta, and met SHRI RUPAK RAY, who then came out with some new idea and advised that since my father Shri NIRENDRA NATH CHAKRABARTY is already having another DEMAT A/C with ICICI BANK DEMAT SERVICES 55084266 therefore the best way out would be fill up DEMATERIALISATION REQUEST FORM (DRF) once again given the assurance that share holding of the account would be transferred to DEMAT A/C No. The DEMATERIALISATION REQUEST FORM (DRF) were sent to me by SHRI RUPAK RAY vide email dated 2.4.2015 that to after repeated request. Since that (DRF) was to be signed by me and by my father had to take the DRF to Siliguri as my father resides there and handed over the signed DRF to SHRI RUPAK RAY on 6.4.2015 and again assuring that it would be done within 10 working days. Thereafter, I had to call SHRI RUPAK RAY, multiple times for various follow ups not knowing the fate of my Demat Accounts but with no solution finally again I visited DEMAT CENTER located in Park Street, Kolakta on and I met a lady after the hearing to problem faced asked me to go for CLOSURE OF DEMAT A/C. It is evident that it was with a clear intention that SHRI RUPAK RAY, tending to defer the issue so that DEMAT charges could be collected form the said the account for the year which is illegal when the DEMAT accounts which finally got debited from my bank accounts[protected] on 28.4.2015 which unfair and not acceptable when there was inordinate delay on the part of your officials causing financial harm. Therefore undersigned being exhausting all internal procedures and with a deliberate and mala fide intention of your personnel of ICICI BANK DEMAT SERVICES not recognizing the problem and to resolve it and instead deferring the issue purposefully just to recover the DEMAT Charges and thereby successfully DEMAT charges debited from my bank A/c. Now that you would agree and appreciate the fact one of joint holder being a Very Senior Citizen to the said account and have caused harassment and illegitimate charges which could have been avoided by your office if acted at the appropriate time and manner and therefore we humbly request you to refund the inappropriate debit towards DEMAT charges for last two years Rs 2268/ moreover as because the said accounts have become inoperative due to your the system fault. Awaiting for immediate action on the issue of refund of DEMAT charges for last two years Rs 2268/ and crediting to bank account[protected]. Yours Sincerely ARNAB CHAKRABORTY NIRENDRANATH CHAKRABARTY Mobile [protected]