ICICI Direct — Pathetic Service from ICICI

Address:

Mumbai City, Maharashtra

After I moved back from abroad, in accordance with regulations, I have applied for converting my status of my ICICI Direct Account from non-resident to resident. It should be a fairly straight forward process of resident status conversion. But the bank and its able employees have completely messed-up my case, no one has a clue on what's going on and what is the process. I have made this application in October 2013 and even after 8 months, I am still waiting. And to my shock, I am now informed that my portfolio cannot be traced. This is my hard earned money and I don't know where it is lost. My repeated complaints are completely being ignored by them. And even worse is that the grievance redressal processes highlighted by them is not evoking any response. They have not even bothered to revert to my repeated mails. I am completely lost on where to go as even customer service head and COO is even not bothered to respond. Not sure, if they will really care about the complaint filed here but this is my last hope before taking legal channels. Regards Sangita