ICICI Direct — Poor service

Address:	Mumbai City, Maharashtra
Website:	icicidirect

Hi,


I mean what kind of service is this you have availed click to call facility for demat users than why don't you recruit literate people and professional guys to handle the queries or concern.

i have a corporate demat account which was opened in march 2014 and was told as it a corporate account there is only 500rs fees + service tax applicable for the account however 1st year is free i.e march 2014 to march 2015.

now i have got a mail regarding the bill payment for the demat account i, e 57rs so i have arranged a callback from your demat guys so the girl who called first of all she dont have any manners to speak to customer on the top of that she says Sir i know everything and again and again placing my call on hold without giving any correct information

she told me 500rs will be deducted afterwards so i asked her if 500rs is going to be charged than why you have sent me a bill for 57rs dont you guys give proper training to the people who take call she wasted my 25 minutes without giving me any proper resolution i have recorded that call and sent the recording attached with this mail really your guys are pathetic when i told to transfer the call to supervior she kept me on hold for 10 minutes and later on disconnected the call how dare she can do that really worst ICICI demat service i want an stringent action to be taken against that lady also solve my query why i have got 57rs bill when 500rs + service tax is direct debit from my account

i want reply and also taken the action against that lady total non performance not at all acceptable if this is going to be the service given whenever there is interaction with your call center agents i will make sure to tarnish your brand image through every possible mode of communication and media if you are not capable to provide the resolution than why you have a option of call back facility really bad experience with the call i got from icici direct.

the agent name is : Nishma (The worst agent)

also reply me when call was kept on hold why it was disconnected from agent side not acceptable

listen to the recording attached worst call ever i had... did i made a mistake been a icici customer and a share holder


Call back on my no. +91 [protected]


Deepak Sahtiani