[Resolved]  Icici Lombard — Cheating done on Car insurance Renewal

Address:

New Delhi, Delhi

Hello, I got a car insurance policy which I was issued with my car on Purchase. I called up ICICI toll free number to get the procedure for policy renewal in Feb 2015. I was advised to visit the Green Park Branch for the same. Upon visit I was told that ICICI Lombard would not renew my policy as I have got a policy through dealer. Basis the response received I contacted my Renault Car Showroom as they are the dealer for ICICI Lombard insurance. I received a call from Pearl Honda on behalf of Renault sprint motors, they gave me a quotation of RS. 20421 for the renewal. The quotation mentioned about the mandatory charges and add on features I would be getting with policy. An executive was sent to my home to collect the cheque for renewal payment. While taking payment no cover note was issued and to justify that a call from (Miss. Uma from ICICI Lombard Gurgaon office was received. She told that there are issues with our system due to which we are not able to generate cover notes for policies and we would receive the policy and cover note in 2-3 days time. Basis mail received from Pearl Honda executive on behalf of ICICI Lombard cheque was handed over and payment were made. Post that there was no update on the policy and cover note. After several follow up calls i could get in touch with Mr.Kapil from ICICI Lombard Gurgaon office. He generated a policy number cum policy certificate for my car. The document which was created was not accurate and consisted all the incorrect details. I was cheated as : I never opted for Voluntary deductible but they applied same in my policy. I was charged Rs.599 for RSA cover which is available at Rs.99 in ICICI Lombard through online portal. Car number mentioned on policy is incorrect. Insured address mentioned is incorrect. Please advise how can I get the issue resolved. Regards, Sanchit Singhal (E mail: sanchit.[protected]@gmail.com) (M: [protected])